At OptiCore, we are committed to delivering software that meets high standards of reliability, performance, and user experience. If you encounter a technical issue that cannot be resolved by our support team, you may request a refund within 7 calendar days of the original purchase date.
Refunds may be issued at our discretion and only under the following conditions:
The software did not perform as described on our website or documentation. The customer contacted our support team at support@opticore.live and allowed reasonable time for troubleshooting. The refund request was submitted within 7 days of purchase. The license has not been used extensively or abused (e.g., multiple activations or attempts to bypass usage limits).
We reserve the right to deny refunds in the following cases:
Change of mind after purchase Incompatibility with unsupported systems (check system requirements before purchasing) Improper installation or failure to follow provided instructions Requests made after 7 days from the purchase date
To request a refund, please email support@opticore.live with:
Your order number The email used during checkout. A brief description of the issue. Our team will review your request and respond within 2 business days.